Coca-Cola Killed Voicemail. Why? RAMW Blog Explains...
Read the full story here, or see the original on the RAMW blog at www.ramw.org/blog/ordering-made-simple
The world’s largest beverage company literally banished an entire mode of communication from its corporation. In effect, Coca-Cola killed voicemail. Why? As Michael Shrage put it in the Harvard Business Review, “Be honest—you don’t really want to leave a 90-second message after the beep and you certainly don’t care to listen to one. You’ve got faster, better and friendlier ways to communicate. You’re already using them.”
And yet, in the restaurant industry, one of the most important parts of the business—ordering supplies—is still conducted via something Shrage calls “as clunky and irrelevant as Microsoft DOS and carbon paper.”
Enter DC-based startup BlueCart. They give restaurants and suppliers the power to improve relationships through online ordering, and are seeing demand skyrocket as businesses flee voicemail and even—gulp—the fax. “Tons of restaurants and suppliers have already realized that the old methods of ordering are actually hurting business,” notes co-founder Konstantin Zvereff, “They use our app because they know ‘Ordering Made Simple’ is good for relationships, the same way not leaving voicemails is good for friendships.”
BlueCart's (formerly Improvonia) app automatically organizes orders online, allowing restaurants and suppliers to check in on them anytime, anywhere. It, gives restaurants the ability to place all their orders to all their suppliers from one place, saving lots of time for everyone involved. The success is in the simplicity, says Zvereff: “Hundreds of DC restaurants and suppliers are already using us, and we see new people ordering through the app everyday. It’s so easy. Once they see how simple online ordering is, they never want to leave or listen to a voicemail ever again.”
The BlueCart app is available for download in the App Store and Google Play, and restaurants and suppliers can get started right away at www.BlueCart.com. According to Zvereff, updates in the works include more tools to help sales reps make the most of client relationships, even faster ordering for restaurants, and better transparency to give managers a clear picture of their businesses.
Voicemail is dead, and there is no reason to miss it at all.